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Return Policy

This Refund and Return Policy applies to products and services purchased through the DADA FLOWER ACADEMY website.

By placing an order on the website, the client confirms that they have read, understood, and agree to this policy.

1. Right of Withdrawal

According to applicable distance contract legislation, the individual consumer has the right to withdraw from the contract, without stating reasons, within 14 calendar days.

For physical products, the 14-day period begins on the day the client or a person designated by them takes possession of the product.

For educational services, courses, or other services contracted online, the 14-day period begins from the date of contract conclusion, specifically from the order confirmation date.

The right of withdrawal applies only to individual consumers. Orders placed by legal entities do not benefit from the legal right of withdrawal, except in cases expressly agreed upon by DADA FLOWER ACADEMY.

2. Online Courses and Digital Content

In the case of online courses, video materials, digital lessons, guides, downloadable documents, or other forms of digital content, the right of withdrawal may be lost the moment the client requests or accepts immediate access to the content.

By purchasing an online course and accessing the content before the expiration of the 14-day period, the client confirms that they agree to the commencement of digital content provision and understands that, after accessing it, they can no longer request a full refund of the amount paid.

Refunds are not granted for online courses if:

  • the client has received access to the platform, video lessons, digital materials, or downloadable files;
  • the client has started the course;
  • the client has downloaded course-related materials;
  • the client no longer wishes to participate after the content has been delivered or accessed.

In special situations, DADA FLOWER ACADEMY may individually review refund requests, without this constituting a contractual or legal obligation.

3. In-person courses – registration and cancellation policy

A spot in a physical course is considered reserved only after the advance payment has been made and after electronic confirmation has been sent by the organizer.

Enrollment in a physical course, workshop, or masterclass organized with physical presence is confirmed by payment of the advance or the full amount, depending on the conditions communicated for each course.

4. Advance Payment for Physical Courses

The advance payment made to reserve a spot in a physical course is non-refundable.

The advance payment serves to confirm participation and secure a spot in the course. By paying the advance, the client understands that their spot is reserved, and the organizer can begin the logistical, administrative, and material preparations necessary for the course to take place.

The advance payment can be allocated to a subsequent course, at the client’s choice, subject to availability and with the agreement of DADA FLOWER ACADEMY.

5. Exceptions Regarding Advance Payment

The advance payment can only be rescheduled or refunded in justified cases, proven by relevant documents or information, such as:

  • serious illness or hospitalization;
  • accidents;
  • natural disasters;
  • other proven force majeure situations.

Each request will be individually analyzed by DADA FLOWER ACADEMY.

6. Cancellation of Participation by the Client

The client may request to cancel participation in a physical course. Depending on the timing of the request and the availability of spots in other courses, DADA FLOWER ACADEMY may offer the possibility of rescheduling for a future edition.

If cancellation is requested less than 14 calendar days before the course date, the amounts paid may become non-refundable, as the participant’s spot has been reserved, and the organizer may already have incurred logistical, material, venue, trainer, or other organizational costs.

In case of non-attendance at the course, the amount paid is not refunded.

DADA FLOWER ACADEMY may, in certain cases, allow the transfer of the spot to another person, with prior notification to the organizer.

7. Cancellation or Rescheduling of the Course by the Organizer

In the event of cancellation or rescheduling of the course by DADA FLOWER ACADEMY, the customer may choose:

  • participation in a future edition;
  • rescheduling of participation;
  • refund of amounts paid.

DADA FLOWER ACADEMY reserves the right to change the date, location, or format of a physical course in the event of objective situations or circumstances beyond the organizer’s control.

8. Physical Products

If physical products are purchased through the site, they can be returned within 14 calendar days of receipt, provided that the products are in the same condition as they were delivered.

Returned products must be:

  • unused;
  • undamaged;
  • clean;
  • in original packaging, if possible;
  • accompanied by all accessories, labels, and documents received.

The client is responsible for any diminished value of the products resulting from handling them in a manner different from what is necessary to ascertain their nature, characteristics, and functioning.

9. Products That Cannot Be Returned

The following categories of products cannot be returned:

  • custom-made or personalized products;
  • used, damaged, or incomplete products;
  • sealed products that have been unsealed and can no longer be returned for hygiene or protection reasons;
  • digital materials, downloadable files, guides, or online courses already accessed;
  • services already fully rendered, with the client’s prior consent.

10. Cost of Return

The shipping cost for returns is borne by the client, unless the delivered product is incorrect, damaged, or non-compliant with the order.

The client is responsible for properly packaging returned products. DADA FLOWER ACADEMY is not responsible for damage to products during return shipping due to improper packaging.

11. Refund of Amounts

After receiving and verifying returned products or after approving a refund request, DADA FLOWER ACADEMY will refund the amount paid within a maximum of 14 calendar days.

The refund will be made using the same payment method used for the purchase, unless the client requests and accepts another refund method.

In the case of physical products, DADA FLOWER ACADEMY may delay the refund until the returned products are received or until clear proof of their shipment is received.

Initial shipping fees may only be refunded under the conditions provided by law. Additional costs incurred by choosing a more expensive delivery method than standard delivery are not refunded.

12. Damaged Products or Incorrect Orders

If the product received is damaged, incorrect, or non-compliant with the order, the client must contact DADA FLOWER ACADEMY as soon as possible, preferably within a maximum of 48 hours of receiving the package.

To resolve the situation, photos of the product, packaging, and shipping label may be requested.

Depending on the case, DADA FLOWER ACADEMY may offer:

  • product replacement;
  • remedying the situation;
  • refund of the amount paid;
  • another solution agreed upon with the client.

13. How to Request a Return or Refund

To request a return, refund, or rescheduling, the client must contact DADA FLOWER ACADEMY at:

Email: academy@dadaflower.ro
Phone: +40 745 048 008

The request must contain:

  • full name;
  • email address used for the order;
  • order number;
  • the product or course for which the return, refund, or rescheduling is requested;
  • the reason for the request, if they wish to state it;
  • supporting documents, if the request is based on an exceptional situation;
  • IBAN account, if the refund cannot be made via the initial payment method.

The client may also use the withdrawal form provided on the website, if available.

14. Contact

For any questions related to returns, refunds, cancellations, or reschedulings, you can contact us at:

DADA FLOWER ACADEMY
Email: academy@dadaflower.ro
Phone: +40 745 048 008

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