{"id":2001,"date":"2026-06-25T10:39:00","date_gmt":"2026-06-25T07:39:00","guid":{"rendered":"https:\/\/academy.dadaflower.ro\/withdrawal-from-the-contract-and-warranty\/"},"modified":"2026-07-08T21:13:04","modified_gmt":"2026-07-08T18:13:04","slug":"withdrawal-from-the-contract-and-warranty","status":"publish","type":"page","link":"https:\/\/academy.dadaflower.ro\/en\/withdrawal-from-the-contract-and-warranty\/","title":{"rendered":"Withdrawal from the contract and warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2001\" class=\"elementor elementor-2001 elementor-1773\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d292bdd e-flex e-con-boxed e-con e-parent\" data-id=\"d292bdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7f225b e-con-full e-flex e-con e-child\" data-id=\"f7f225b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfcd49 elementor-widget elementor-widget-wp-widget-quform-widget\" data-id=\"6dfcd49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-quform-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"quform-2965d6\" class=\"quform quform-2 quform-theme-light quform-support-page-caching\"><form id=\"quform-form-2965d6\" class=\"quform-form quform-form-2\" action=\"\/en\/wp-json\/wp\/v2\/pages\/2001#quform-2965d6\" method=\"post\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-options=\"{&quot;id&quot;:2,&quot;uniqueId&quot;:&quot;2965d6&quot;,&quot;theme&quot;:&quot;light&quot;,&quot;ajax&quot;:true,&quot;logic&quot;:{&quot;logic&quot;:{&quot;81&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;73&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;103&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;74&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;},{&quot;elementId&quot;:&quot;103&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Retragere par\\u021bial\\u0103 \\u2013 doresc s\\u0103 returnez doar anumite produse&quot;}]},&quot;75&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;79&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;80&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;},{&quot;elementId&quot;:&quot;79&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Transfer bancar&quot;}]},&quot;52&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;},{&quot;elementId&quot;:&quot;79&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Transfer bancar&quot;}]},&quot;84&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;90&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;93&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;95&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;94&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;98&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;99&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;100&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;13&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;88&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]},&quot;2&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;1&quot;,&quot;value&quot;:&quot;Retragere din contract \\\/ retur \\u00een termen legal - M-am r\\u0103zg\\u00e2ndit \\u0219i doresc s\\u0103 returnez unul sau mai multe produse eligibile.&quot;}]},&quot;101&quot;:{&quot;action&quot;:true,&quot;match&quot;:&quot;all&quot;,&quot;rules&quot;:[{&quot;elementId&quot;:&quot;67&quot;,&quot;operator&quot;:&quot;eq&quot;,&quot;optionId&quot;:&quot;2&quot;,&quot;value&quot;:&quot;Garan\\u021bie, produs defect sau livrare neconform\\u0103 - Produs defect, deteriorat, incomplet, gre\\u0219it sau alt\\u0103 problem\\u0103 de conformitate.&quot;}]}},&quot;dependents&quot;:{&quot;67&quot;:[81,73,103,74,75,79,80,52,84,90,93,95,94,98,99,100,13,88,2,101],&quot;103&quot;:[74],&quot;79&quot;:[80,52]},&quot;elementIds&quot;:[81,73,103,74,75,79,80,52,84,90,93,95,94,98,99,100,13,88,2,101],&quot;dependentElementIds&quot;:[&quot;67&quot;,&quot;103&quot;,&quot;79&quot;],&quot;animate&quot;:true},&quot;currentPageId&quot;:1,&quot;errorsIcon&quot;:&quot;&quot;,&quot;updateFancybox&quot;:true,&quot;hasPages&quot;:false,&quot;pages&quot;:[1],&quot;pageProgressType&quot;:&quot;numbers&quot;,&quot;tooltipsEnabled&quot;:true,&quot;tooltipClasses&quot;:&quot;qtip-quform-dark qtip-shadow&quot;,&quot;tooltipMy&quot;:&quot;left center&quot;,&quot;tooltipAt&quot;:&quot;right center&quot;,&quot;isRtl&quot;:false,&quot;scrollOffset&quot;:-50,&quot;scrollSpeed&quot;:800}\"><button class=\"quform-default-submit\" name=\"quform_submit\" type=\"submit\" value=\"submit\" aria-hidden=\"true\" tabindex=\"-1\"><\/button><div class=\"quform-form-inner quform-form-inner-2\"><input type=\"hidden\" name=\"quform_form_id\" value=\"2\" \/><input type=\"hidden\" name=\"quform_form_uid\" value=\"2965d6\" \/><input type=\"hidden\" name=\"quform_count\" value=\"1\" \/><input type=\"hidden\" name=\"form_url\" value=\"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/pages\/2001\" \/><input type=\"hidden\" name=\"referring_url\" value=\"\" \/><input type=\"hidden\" name=\"post_id\" value=\"\" \/><input type=\"hidden\" name=\"post_title\" value=\"\" \/><input type=\"hidden\" name=\"quform_current_page_id\" value=\"1\" \/><input type=\"hidden\" name=\"quform_loaded\" value=\"1785171901|840ec64130b78fc4a308ba6db765da8e\" \/><input type=\"hidden\" name=\"quform_csrf_token\" value=\"whQ99dWYuF8VZjeohcarBpUCMhhdWgWlwihcLhxN\" \/><div class=\"quform-elements quform-elements-2 quform-cf quform-responsive-elements-phone-landscape\"><div class=\"quform-element quform-element-page quform-page-1 quform-page-2_1 quform-cf quform-group-style-plain quform-first-page quform-last-page quform-current-page\"><div class=\"quform-child-elements\"><div class=\"quform-element quform-element-html quform-element-2_62 quform-cf\"><div class=\"quform-spacer\"><h3>Withdrawal from the contract<\/h3><p>If you are a consumer who is a natural person and you have concluded the contract online outside your commercial or professional activity, you can exercise your right of withdrawal for eligible products within the period provided by law, without having to specify the reason for the decision.<\/p><p>To submit the withdrawal declaration online, fill in the details below and press the \"Confirm withdrawal\" button.<\/p><p>After submission, you will receive a confirmation at the indicated e-mail address that will include the content of the request, the date and time of transmission.<\/p><p><em>The use of this function does not limit the other legal ways in which you can communicate your decision to withdraw to us.<\/em><\/p><p style=\"margin-top:12px; padding:10px 14px; background:#f9fafb; border-left:3px solid #d1d5db; font-size:13px; color:#4b5563; border-radius:4px;\">This form is intended for consumers who are natural persons who have concluded the online contract outside their commercial or professional activity. Legal entities do not benefit from the legal right of withdrawal within 14 days; their requests are analyzed according to the store's commercial policy.<\/p><\/div><\/div><div class=\"quform-element quform-element-html quform-element-2_68 quform-cf\"><div class=\"quform-spacer\"><h1>What type of request would you like to submit?<\/h1><\/div><\/div><div class=\"quform-element quform-element-radio quform-element-2_67 quform-cf quform-element-required imc-radio-cards\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-radio quform-inner-2_67\"><div class=\"quform-input quform-input-radio quform-input-2_67 quform-cf\"><div class=\"quform-options quform-cf quform-options-columns quform-2-columns quform-responsive-columns-phone-landscape quform-options-simple\"><div class=\"quform-option\"><input type=\"radio\" name=\"quform_2_67\" id=\"quform_2_67_2965d6_1\" class=\"quform-field quform-field-radio quform-field-2_67 quform-field-2_67_1\" value=\"Retragere din contract \/ retur \u00een termen legal - M-am r\u0103zg\u00e2ndit \u0219i doresc s\u0103 returnez unul sau mai multe produse eligibile.\" checked \/><label for=\"quform_2_67_2965d6_1\" class=\"quform-option-label quform-option-label-2_67_1\"><span class=\"quform-option-text\">Withdrawal from the contract \/ return within the legal period - I have changed my mind and wish to return one or more eligible products.<\/span><\/label><\/div><div class=\"quform-option\"><input type=\"radio\" name=\"quform_2_67\" id=\"quform_2_67_2965d6_2\" class=\"quform-field quform-field-radio quform-field-2_67 quform-field-2_67_2\" value=\"Garan\u021bie, produs defect sau livrare neconform\u0103 - Produs defect, deteriorat, incomplet, gre\u0219it sau alt\u0103 problem\u0103 de conformitate.\" \/><label for=\"quform_2_67_2965d6_2\" class=\"quform-option-label quform-option-label-2_67_2\"><span class=\"quform-option-text\">Warranty, defective product or non-conforming delivery - Defective, damaged, incomplete, wrong product or other compliance issue.<\/span><\/label><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-html quform-element-2_69 quform-cf\"><div class=\"quform-spacer\"><h2>Identification data<\/h2> Fields marked with * are required.<\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-2_851706 quform-sr-only quform-cf\" style=\"clip: rect(1px, 1px, 1px, 1px); clip-path: inset(50%); position: absolute !important; height: 1px; width: 1px; overflow: hidden;\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_851706\"><label class=\"quform-label-text\" for=\"quform_2_851706_2965d6\">Contact Email<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-2_851706\"><textarea id=\"quform_2_851706_2965d6\" name=\"quform_2_851706\" class=\"quform-field quform-field-textarea quform-field-2_851706\" tabindex=\"-1\" autocomplete=\"new-password\"><\/textarea><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_47 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_48\"><div class=\"quform-element quform-element-name quform-element-2_3 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_3\"><label class=\"quform-label-text\" id=\"quform_2_3_2965d6_label\">Name and surname<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-name quform-inner-2_3\"><div class=\"quform-input quform-input-name quform-input-2_3 quform-cf\"><div class=\"quform-element-row quform-1-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element-column\"><div class=\"quform-element quform-element-text quform-element-2_3_2 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-text quform-inner-2_3_2\"><div class=\"quform-input quform-input-text quform-input-2_3_2 quform-cf\"><input type=\"text\" id=\"quform_2_3_2_2965d6\" name=\"quform_2_3[2]\" class=\"quform-field quform-field-text quform-field-2_3_2\" aria-labelledby=\"quform_2_3_2965d6_label\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><label id=\"quform_2_3_2965d6_sub_label_below\" class=\"quform-sub-label quform-sub-label-below\">You can find it in the order confirmation email (also look in SPAM)<\/label><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-2_49\"><div class=\"quform-element quform-element-text quform-element-2_57 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_57\"><label class=\"quform-label-text\" for=\"quform_2_57_2965d6\">Order number<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-2_57\"><div class=\"quform-input quform-input-text quform-input-2_57 quform-cf\"><input type=\"text\" id=\"quform_2_57_2965d6\" name=\"quform_2_57\" class=\"quform-field quform-field-text quform-field-2_57\" placeholder=\"No. can be found in the order confirmation email\" \/><\/div><label id=\"quform_2_57_2965d6_sub_label_below\" class=\"quform-sub-label quform-sub-label-below\">You can find it in your order confirmation email.<\/label><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_70 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_71\"><div class=\"quform-element quform-element-email quform-element-2_7 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_7\"><label class=\"quform-label-text\" for=\"quform_2_7_2965d6\">The email address where you would like to receive the confirmation<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-email quform-inner-2_7\"><div class=\"quform-input quform-input-email quform-input-2_7 quform-cf\"><input type=\"email\" id=\"quform_2_7_2965d6\" name=\"quform_2_7\" class=\"quform-field quform-field-email quform-field-2_7\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-2_72\"><div class=\"quform-element quform-element-text quform-element-2_8 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_8\"><label class=\"quform-label-text\" for=\"quform_2_8_2965d6\">Telephone (optional)<\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-2_8\"><div class=\"quform-input quform-input-text quform-input-2_8 quform-cf\"><input type=\"text\" id=\"quform_2_8_2965d6\" name=\"quform_2_8\" class=\"quform-field quform-field-text quform-field-2_8\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_81 quform-1-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_82\"><div class=\"quform-element quform-element-html quform-element-2_73 quform-cf\"><div class=\"quform-spacer\"><h2>Withdrawal from the contract<\/h2> It is not mandatory to justify the decision to withdraw.<\/div><\/div><div class=\"quform-element quform-element-radio quform-element-2_103 quform-cf quform-element-required imc-radio-cards\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_103\"><label class=\"quform-label-text\" id=\"quform_2_103_2965d6_label\">Withdrawal type<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-radio quform-inner-2_103\"><div class=\"quform-input quform-input-radio quform-input-2_103 quform-cf\"><div class=\"quform-options quform-cf quform-options-block quform-options-simple\" role=\"radiogroup\" aria-labelledby=\"quform_2_103_2965d6_label\"><div class=\"quform-option\"><input type=\"radio\" name=\"quform_2_103\" id=\"quform_2_103_2965d6_1\" class=\"quform-field quform-field-radio quform-field-2_103 quform-field-2_103_1\" value=\"Retragere total\u0103 \u2013 doresc s\u0103 returnez toate produsele eligibile din comand\u0103\" checked \/><label for=\"quform_2_103_2965d6_1\" class=\"quform-option-label quform-option-label-2_103_1\"><span class=\"quform-option-text\">Total withdrawal \u2013 I want to return all eligible products in the order<\/span><\/label><\/div><div class=\"quform-option\"><input type=\"radio\" name=\"quform_2_103\" id=\"quform_2_103_2965d6_2\" class=\"quform-field quform-field-radio quform-field-2_103 quform-field-2_103_2\" value=\"Retragere par\u021bial\u0103 \u2013 doresc s\u0103 returnez doar anumite produse\" \/><label for=\"quform_2_103_2965d6_2\" class=\"quform-option-label quform-option-label-2_103_2\"><span class=\"quform-option-text\">Partial withdrawal \u2013 I only want to return certain products<\/span><\/label><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-2_74 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_74\"><label class=\"quform-label-text\" for=\"quform_2_74_2965d6\">Returned products and quantities<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-textarea quform-inner-2_74 quform-field-size-slim\"><div class=\"quform-input quform-input-textarea quform-input-2_74 quform-cf\"><textarea id=\"quform_2_74_2965d6\" name=\"quform_2_74\" class=\"quform-field quform-field-textarea quform-field-2_74\" placeholder=\"Example:\\nSolar panel X - 2 pieces\\nInverter Y - 1 piece\"><\/textarea><\/div><label id=\"quform_2_74_2965d6_sub_label_below\" class=\"quform-sub-label quform-sub-label-below\">Men\u021biona\u021bi denumirea fiec\u0103rui produs \u0219i cantitatea pe care dori\u021bi s\u0103 o returna\u021bi.<\/label><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_76 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_77\"><div class=\"quform-element quform-element-date quform-element-2_75 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_75\"><label class=\"quform-label-text\" for=\"quform_2_75_2965d6\">Date of receipt of products (optional)<\/label><\/div><div class=\"quform-inner quform-inner-date quform-inner-2_75\"><div class=\"quform-input quform-input-date quform-input-2_75 quform-cf quform-has-field-icon-right\"><input type=\"text\" id=\"quform_2_75_2965d6\" name=\"quform_2_75\" class=\"quform-field quform-field-date quform-field-2_75\" placeholder=\"YYYY-MM-DD\" data-options=\"{&quot;format&quot;:&quot;dd.MM.yyyy&quot;,&quot;min&quot;:&quot;DD-MM-YYYY&quot;,&quot;max&quot;:&quot;2026-07-27&quot;,&quot;start&quot;:&quot;month&quot;,&quot;depth&quot;:&quot;month&quot;,&quot;showFooter&quot;:false,&quot;locale&quot;:&quot;ro&quot;,&quot;placeholder&quot;:&quot;&quot;,&quot;autoOpen&quot;:true,&quot;identifier&quot;:&quot;2_75&quot;}\" \/><span class=\"quform-field-icon quform-field-icon-right\"><i class=\"qicon-calendar\"><\/i><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-2_78\"><div class=\"quform-element quform-element-select quform-element-2_79 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_79\"><label class=\"quform-label-text\" for=\"quform_2_79_2965d6\">Preferred refund method<\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-2_79\"><div class=\"quform-input quform-input-select quform-input-2_79 quform-cf\"><select id=\"quform_2_79_2965d6\" name=\"quform_2_79\" class=\"quform-field quform-field-select quform-field-2_79\"><option value=\"\">Choose your refund method<\/option><option value=\"Aceea\u0219i metod\u0103 folosit\u0103 la plat\u0103\" selected=\"selected\">Same method used for payment<\/option><option value=\"Transfer bancar\">Bank transfer<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_4 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_5\"><div class=\"quform-element quform-element-text quform-element-2_80 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_80\"><label class=\"quform-label-text\" for=\"quform_2_80_2965d6\">Account holder<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-text quform-inner-2_80\"><div class=\"quform-input quform-input-text quform-input-2_80 quform-cf\"><input type=\"text\" id=\"quform_2_80_2965d6\" name=\"quform_2_80\" class=\"quform-field quform-field-text quform-field-2_80\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-2_6\"><div class=\"quform-element quform-element-text quform-element-2_52 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_52\"><label class=\"quform-label-text\" for=\"quform_2_52_2965d6\">IBAN<span class=\"quform-required\">*<\/span><\/label><div class=\"quform-tooltip-icon quform-tooltip-icon-hover\"><i class=\"qicon-question-circle\"><\/i><div class=\"quform-tooltip-icon-content\">The bank account where you want to receive the money.<\/div><\/div><\/div><div class=\"quform-inner quform-inner-text quform-inner-2_52\"><div class=\"quform-input quform-input-text quform-input-2_52 quform-cf\"><input type=\"text\" id=\"quform_2_52_2965d6\" name=\"quform_2_52\" class=\"quform-field quform-field-text quform-field-2_52\" placeholder=\"The bank account where you want to receive the money.\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-select quform-element-2_84 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_84\"><label class=\"quform-label-text\" for=\"quform_2_84_2965d6\">Reason for withdrawal (optional)<\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-2_84\"><div class=\"quform-input quform-input-select quform-input-2_84 quform-cf\"><select id=\"quform_2_84_2965d6\" name=\"quform_2_84\" class=\"quform-field quform-field-select quform-field-2_84\"><option value=\"Prefer s\u0103 nu precizez\" selected=\"selected\">I prefer not to specify.<\/option><option value=\"M-am r\u0103zg\u00e2ndit\">I changed my mind.<\/option><option value=\"Am comandat gre\u0219it\">I ordered wrongly.<\/option><option value=\"Am g\u0103sit produsul la un pre\u021b mai bun\">I found the product at a better price<\/option><option value=\"Produsul nu corespunde a\u0219tept\u0103rilor\">The product does not meet expectations<\/option><option value=\"Alt motiv\">Another reason<\/option><\/select><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_90 quform-1-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_91\"><div class=\"quform-element quform-element-html quform-element-2_93 quform-cf\"><div class=\"quform-spacer\"><h2>Warranty or non-conformity<\/h2> This flow is separate from withdrawal without reason.<\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_95 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_96\"><div class=\"quform-element quform-element-select quform-element-2_94 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_94\"><label class=\"quform-label-text\" for=\"quform_2_94_2965d6\">Type of problem<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-2_94\"><div class=\"quform-input quform-input-select quform-input-2_94 quform-cf\"><select id=\"quform_2_94_2965d6\" name=\"quform_2_94\" class=\"quform-field quform-field-select quform-field-2_94\"><option value=\"\" selected=\"selected\">Select<\/option><option value=\"Produs defect\">Defective product<\/option><option value=\"Produs deteriorat la livrare\">Product damaged upon delivery<\/option><option value=\"Produs gre\u0219it\">Wrong product<\/option><option value=\"Cantitate incomplet\u0103\">Incomplete quantity<\/option><option value=\"Pies\u0103 lips\u0103\">Missing piece<\/option><option value=\"Alt\u0103 problem\u0103\">Another problem<\/option><\/select><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-2_97\"><div class=\"quform-element quform-element-select quform-element-2_98 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_98\"><label class=\"quform-label-text\" for=\"quform_2_98_2965d6\">Preferred solution<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-select quform-inner-2_98\"><div class=\"quform-input quform-input-select quform-input-2_98 quform-cf\"><select id=\"quform_2_98_2965d6\" name=\"quform_2_98\" class=\"quform-field quform-field-select quform-field-2_98\"><option value=\"\" selected=\"selected\">Select<\/option><option value=\"Reparare\">Reparation<\/option><option value=\"\u00cenlocuire cu produs identic\">Replacement with identical product<\/option><option value=\"\u00cenlocuire cu alt model\">Replacement with another model<\/option><option value=\"Reducere de pre\u021b\">Price reduction<\/option><option value=\"Restituirea sumei, dac\u0103 este aplicabil\u0103\">Refund, if applicable<\/option><\/select><\/div><p class=\"quform-description quform-description-below\">The selected solution represents the applicant's preference. The solution will be carried out in accordance with the applicable legal conditions and the situation observed.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-textarea quform-element-2_99 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_99\"><label class=\"quform-label-text\" for=\"quform_2_99_2965d6\">Product and problem description<span class=\"quform-required\">*<\/span><\/label><\/div><div class=\"quform-inner quform-inner-textarea quform-inner-2_99 quform-field-size-slim\"><div class=\"quform-input quform-input-textarea quform-input-2_99 quform-cf\"><textarea id=\"quform_2_99_2965d6\" name=\"quform_2_99\" class=\"quform-field quform-field-textarea quform-field-2_99\" placeholder=\"Mention the product, the problem observed, and when it occurred.\"><\/textarea><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-file quform-element-2_100 quform-cf quform-element-optional\"><div class=\"quform-spacer\"><div class=\"quform-label quform-label-2_100\"><label class=\"quform-label-text\" for=\"quform_2_100_2965d6\">Photos or documents (optional)<\/label><\/div><div class=\"quform-inner quform-inner-file quform-inner-2_100\"><div class=\"quform-input quform-input-file quform-input-2_100 quform-cf quform-button-style-theme quform-button-width-full\"><input type=\"file\" id=\"quform_2_100_2965d6\" name=\"quform_2_100[]\" class=\"quform-field quform-field-file quform-field-2_100 quform-field-file-enhanced\" data-config=\"{&quot;id&quot;:100,&quot;identifier&quot;:&quot;2_100&quot;,&quot;name&quot;:&quot;quform_2_100&quot;,&quot;max&quot;:1,&quot;size&quot;:10485760,&quot;allowedExtensions&quot;:[&quot;jpg&quot;,&quot;jpeg&quot;,&quot;png&quot;,&quot;webp&quot;,&quot;pdf&quot;],&quot;notAllowedTypeWithFilename&quot;:&quot;File type of &#039;%filename%&#039; is not allowed&quot;,&quot;tooBigWithFilename&quot;:&quot;File &#039;%filename%&#039; exceeds the maximum allowed file size&quot;,&quot;tooMany&quot;:&quot;You cannot upload more than %max% file(s)&quot;,&quot;buttonType&quot;:&quot;dropzone&quot;,&quot;buttonText&quot;:&quot;Browse...&quot;,&quot;buttonIcon&quot;:&quot;qicon-file_upload&quot;,&quot;buttonIconPosition&quot;:&quot;right&quot;}\" \/><\/div><label id=\"quform_2_100_2965d6_sub_label_below\" class=\"quform-sub-label quform-sub-label-below\">Maximum 5 JPG, PNG, WEBP or PDF files, maximum 10 MB each.<\/label><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-row quform-element-row-2_23 quform-2-columns quform-element-row-size-fixed quform-responsive-columns-phone-landscape\"><div class=\"quform-element quform-element-column quform-element-2_24\"><div class=\"quform-element quform-element-checkbox quform-element-2_13 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-checkbox quform-inner-2_13\"><div class=\"quform-input quform-input-checkbox quform-input-2_13 quform-cf\"><div class=\"quform-options quform-cf quform-options-block quform-options-simple\"><div class=\"quform-option\"><input type=\"checkbox\" name=\"quform_2_13[]\" id=\"quform_2_13_2965d6_1\" class=\"quform-field quform-field-checkbox quform-field-2_13 quform-field-2_13_1\" value=\"Declar \u00een mod neechivoc c\u0103 doresc s\u0103 m\u0103 retrag din contract pentru comanda \u0219i produsele indicate mai sus \u0219i confirm c\u0103 am luat la cuno\u0219tin\u021b\u0103 Politica de confiden\u021bialitate privind prelucrarea datelor necesare solu\u021bion\u0103rii solicit\u0103rii.\" \/><label for=\"quform_2_13_2965d6_1\" class=\"quform-option-label quform-option-label-2_13_1\"><span class=\"quform-option-text\">I unequivocally declare that I wish to withdraw from the contract for the order and products indicated above and confirm that I have taken note of the Privacy Policy regarding the processing of data necessary to resolve the request.<\/span><\/label><\/div><\/div><\/div><p class=\"quform-description quform-description-below\">See <a href=\"https:\/\/academy.dadaflower.ro\/en\/privacy-policy\/\">privacy policy<\/a><\/p><\/div><\/div><\/div><div class=\"quform-element quform-element-checkbox quform-element-2_88 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-checkbox quform-inner-2_88\"><div class=\"quform-input quform-input-checkbox quform-input-2_88 quform-cf\"><div class=\"quform-options quform-cf quform-options-block quform-options-simple\"><div class=\"quform-option\"><input type=\"checkbox\" name=\"quform_2_88[]\" id=\"quform_2_88_2965d6_1\" class=\"quform-field quform-field-checkbox quform-field-2_88 quform-field-2_88_1\" value=\"Am luat la cuno\u0219tin\u021b\u0103 Politica de confiden\u021bialitate privind prelucrarea datelor necesare solu\u021bion\u0103rii solicit\u0103rii.\" \/><label for=\"quform_2_88_2965d6_1\" class=\"quform-option-label quform-option-label-2_88_1\"><span class=\"quform-option-text\">I have read the Privacy Policy regarding the processing of data necessary to resolve the request.<\/span><\/label><\/div><\/div><\/div><p class=\"quform-description quform-description-below\">See <a href=\"https:\/\/academy.dadaflower.ro\/en\/privacy-policy\/\">privacy policy<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-column quform-element-2_25\"><div class=\"quform-element quform-element-recaptcha quform-element-2_65 quform-cf quform-element-required\"><div class=\"quform-spacer\"><div class=\"quform-inner quform-inner-recaptcha quform-inner-2_65\"><div class=\"quform-input quform-input-recaptcha quform-input-2_65 quform-cf\"><div class=\"quform-turnstile\" data-config=\"{&quot;sitekey&quot;:&quot;0x4AAAAAACs0cL6Ga2plOwhu&quot;,&quot;size&quot;:&quot;normal&quot;,&quot;theme&quot;:&quot;light&quot;}\"><\/div><noscript>Please enable JavaScript to submit this form.<\/noscript><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-submit quform-element-2_2 quform-cf quform-button-style-theme quform-button-size-fat quform-button-width-full\"><div class=\"quform-button-submit quform-button-submit-default quform-button-submit-2_2\" data-animation=\"two\"><button name=\"quform_submit\" type=\"submit\" class=\"quform-submit\" value=\"submit\"><span class=\"quform-button-text quform-button-submit-text\">Confirm withdrawal<\/span><\/button><\/div><div class=\"quform-loading quform-loading-position-left quform-loading-type-spinner-1\"><div class=\"quform-loading-inner\"><div class=\"quform-loading-spinner\"><div class=\"quform-loading-spinner-inner\"><\/div><\/div><\/div><\/div><\/div><div class=\"quform-element quform-element-submit quform-element-2_101 quform-cf quform-button-style-theme quform-button-size-fat quform-button-width-full\"><div class=\"quform-button-submit quform-button-submit-default quform-button-submit-2_101\" data-animation=\"two\"><button name=\"quform_submit\" type=\"submit\" class=\"quform-submit\" value=\"submit\"><span class=\"quform-button-text quform-button-submit-text\">Submit your warranty request<\/span><\/button><\/div><div class=\"quform-loading quform-loading-position-left quform-loading-type-spinner-1\"><div class=\"quform-loading-inner\"><div class=\"quform-loading-spinner\"><div class=\"quform-loading-spinner-inner\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"quform-upload-progress-wrap\"><div class=\"quform-upload-progress-bar-wrap\"><div class=\"quform-upload-progress-bar\"><\/div><\/div><div class=\"quform-upload-info quform-cf\"><div class=\"quform-upload-filename\"><\/div><\/div><\/div><\/div><\/form><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2001","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/pages\/2001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/comments?post=2001"}],"version-history":[{"count":1,"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/pages\/2001\/revisions"}],"predecessor-version":[{"id":2002,"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/pages\/2001\/revisions\/2002"}],"wp:attachment":[{"href":"https:\/\/academy.dadaflower.ro\/en\/wp-json\/wp\/v2\/media?parent=2001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}